ABOUT US It was
not originally our intent to become the leading supplier of fireplace and stove equipment for builders, contractors and developers on the Central Coast. That was just a fortunate side effect.
From its inception, Santa Cruz Stoves & Fireplaces has operated under the belief that if one provides the highest quality product in concert with superlative customer service, success would follow naturally. We are happy to report that our hopes proved true: SCSF is today the exclusive retailer of the most diverse selection of top-quality gas- and wood-burning fireplaces and stoves manufactured around the world.
OUR PRODUCT
Our selection of fine European products is second-to-none on the Central Coast. We are the exclusive dealers of the highly desirable Focus, Max Blank and Tulikivi lines coming in from France, Germany and Finland respectively. Nestor Martin and Bodart & Gonay of Belgium, Rika and Austroflamm of Austria, as well as numerous other top-of-the-line brands such as RAIS and Scan round out our import selection.
However, we have not neglected our top-quality North American brands such as Town & Country, Valor, Mendota, and Montigo Del Rey. Santa Cruz Stoves & Fireplaces is also proud to be one of the only retailers in California to carry all three of the coveted Travis Industries brands: FPXtrordinair, Lopi and Avalon, all made right here in the U.S.A.
OUR SHOWROOM
In order to house and showcase the wide range of excellent products we have sought out and acquired access to, Santa Cruz Stoves & Fireplaces has recently erected the most complete design and retail showroom in the Monterey Bay Area. 1043 Water Street, the latest local landmark, incorporates work from over a dozen local artists and craftspeople, including old-world lime plasters, architectural steels and a 1,200 square foot exterior mural, designed and painted by Santa Cruz Artist Elijah Pfotenhauer. Live-burning vignettes allow clients, builders and designers to see, use and feel the fireplace for their home or project prior to purchase. We invite you to come into the new showroom, make yourself comfortable, and let our team assist you in bringing your design ideas to life.
OUR CUSTOMER SERVICE
Our Staff is the most experienced team of sales, design and installation professionals available in the Monterey Bay Area, and all our installers are licensed, insured and bonded contractors, tested and certified by the National Fireplace Institute. We do not use piece-work or day labor for any phase of any project, ever. Our team is comprised solely of career-oriented contractors, salespeople and craftspeople, dedicated to seeing your project done right, the first time. Please let us show you why we’re so very proud of our employees and their expertise.
Our Diamond Certification
We have scored "highest in quality" in a major independent customer satisfaction and credential rating! The prestigious Diamond Certification is awarded only to companies who score a 90% or better in the survey, and pass license, insurance, compliant status, legal and credit reviews. Customers of ours covering a four-year period have been asked to evaluate our performance, and 93% said they would recommend us to a friend or use us in their next project! We are thrilled to know what we have always suspected- Our Customer Service is Number One on the Central Coast, and we have the numbers to prove it.
OUR CLIENTELE
Movie stars and dot-com moguls, renowned architects and entrepreneurs, home owners and home builders alike: our vast range of clientele represents all walks of life, all styles of design, and all phases of construction. Specialists in both remodels and new construction, Santa Cruz Stoves & Fireplaces has worked with hundreds of builders, architects and designers from Marin to Monterey. The best form of advertising is word-of-mouth, and we invite you to ask your friends who know us: they will tell you why Santa Cruz Stoves & Fireplaces is the Central Coast's industry-leader and the choice for professional home builders, architects and discerning consumers alike.
